Cancellations, changes and refunds

We want you to be clear about the conditions of your reading from the moment you book. On this page you will find the rules that apply to cancellations, rescheduling, no-shows, lateness and refunds, according to the service booked and the applicable law.

Conditions may vary with the type of service, so we recommend reading this policy before booking or paying.

Right to cancel

As readings can be booked at a distance, through the website, WhatsApp, LINE or social media, the rights the applicable law grants consumers will be respected, including, where it applies, the right to cancel within seven days set out in article 49 of Brazil’s Consumer Protection Code.

Where the right to cancel applies and is exercised within the legal period, the amounts paid will be returned as the law provides.

If the client expressly asks for the reading to take place during the cancellation period, it may begin or be carried out before that period ends. In that case, the provision of the service and the legal effects of starting or completing it will be handled under the applicable law.

Rescheduling

Rescheduling can be requested free of charge with at least 24 hours’ notice before the booked time.
Requests made with less than 24 hours’ notice may be subject to a rescheduling fee, informed to the client in advance and applied according to the type of service.
In the case of a no-show without notice, the reserved time will count as used for the purposes of the schedule and there will be no rescheduling or refund of the amount paid, except where the applicable law provides otherwise.
If rescheduling is needed at the initiative of Sacerdotisa Nagô, the client may choose between a new date and a refund of the amount paid, subject to the applicable legal conditions.
Exceptional situations or force majeure may be considered case by case.

No-shows and lateness

A tolerance of up to 15 minutes will be allowed.
After that, the reading may be ended or treated as not held, according to the conditions of the service booked. The time lost will not be added to the time originally reserved.
In the case of a no-show without notice, the reserved time will be considered lost and there will be no rescheduling or refund of the amount paid, except where the applicable law provides otherwise.
If the client knows they will not be able to attend, they should request a cancellation or rescheduling with the minimum notice set out in this policy.

After the reading

A Tarot reading offered by Sacerdotisa Nagô is symbolic, reflective and interpretative in nature. The cards do not determine future events or guarantee results. For that reason, the client’s disagreement with the interpretation or the guidance given, or the fact that a given event did not happen, is not in itself grounds for a refund.

If a technical or operational failure attributable to Sacerdotisa Nagô prevents the service from being fully delivered — such as a call dropping with no way to continue, or audio, images or other material needed for the reading being sent incompletely or not received — a suitable solution will be sought to complete the reading.

Where the service cannot be completed, it may be offered, as the case may be, to deliver the part that was not provided or to refund the proportional amount for the part of the service not rendered, subject to the terms of the booking and the applicable law.

Quick questions

Quick Questions are a one-off service, delivered asynchronously under the conditions described on the service page. The client receives the photo of the spread and the interpretation in writing or as audio; there is no video or phone session.

Cancellation may be requested before the answers are sent, subject to the cancellation conditions and the rights provided by the applicable law.

Once the answers have been sent and the service completed, there is no refund for disagreement with the interpretation or because the expected result did not happen. If a technical or operational failure prevents the service from being fully received, a solution will be sought to correct it or, where that is not possible, the part of the service not provided will be refunded.

Núcleo Nagô

Cancelling before the first session: cancellation may be requested with at least 24 hours’ notice, with a full refund of the amount paid.
Cancellations with less than 24 hours’ notice: may be subject to the cancellation conditions informed at the time of booking.
Cancelling after the Núcleo has started: the client may end it at any time, with a proportional refund for the sessions not yet held.
Amounts for materials, products or personalised items already prepared, sent or made available exclusively to the client may be deducted from the refund, where informed and agreed at the time of booking.
Sessions already held are not refunded.
If the Núcleo is interrupted at the initiative of Sacerdotisa Nagô, sessions not held may be rescheduled or refunded, as the case may be and as the applicable law provides.

Changing or upgrading a reading

Changing the reading: if the client wants to replace the reading chosen with another before it starts, the request may be made subject to availability, provided the new reading is of equal or higher value than the one originally booked.
Upgrading the reading: if the client wants a fuller reading or one of higher value than booked, they may request the upgrade before the reading starts, paying the difference.
A reading of lower value: if the change is to a reading of lower value, the difference may be refunded or kept as credit, under the conditions informed at the time of the request.
Once the reading has started or been completed, the reading booked cannot be changed, except in exceptional situations considered case by case.

How to ask, and how long it takes

To request a cancellation, rescheduling or refund, contact us on WhatsApp or at Sacerdotisa Nagô’s official e-mail, giving your name and the details needed to find the booking or payment.
Requests will be considered and answered within a reasonable time and within the periods set by the applicable law.
Where a refund is due, it will be made, whenever possible, by the same means used for payment, subject to the periods and conditions applying to the transaction.
If the matter cannot be resolved directly, consumers may turn to the competent consumer protection bodies, such as Procon or the Consumidor.gov.br platform in Brazil.

The other conditions of service are in the site’s Terms and Conditions.

The general rules are in the Terms.